Shipping and Return PolicyIf you have any additional questions please contact us at firstname.lastname@example.org or call 888-789-7297 (toll free) or 760-477-8525.
Shipping MethodsFree Shipping on all orders over $100. Free shipping only applies only to standard ground shipping within the continental United States (excludes Alaska, Hawaii, Puerto Rico and US Territories and Possesion). Express shipping is available for an additional fee. If an item is not in stock and an express shipping method is selected, the items will ship via the express shipping method once it is back in stock and/or finished production.
All orders are shipped delivered on business days only (Monday-Friday). If you were to place an order for Next Day Air on a Friday before the shipping cut off, provided the items are in stock, the package would be delivered the next business day which would be Monday. If you order AFTER the cut off time on Friday, the order would be shipped Next Day Air on Monday, and be delivered on Tuesday (provided the items are in stock)
Please keep ion mind it is impossible for either the factory or us to stock every known radio option for every year and make of car. If your selection is not a stock item for either us or the factory, it will have to be SPECIAL ORDERED. Please allow up to 5 business days for Custom Autosound special order to be produced and up to 5 weeks for Antique Automobile Radio special order items. If you order other items with one special order item, we will ship the in stock items as soon as your order is placed.
Note: If you order a special order item, and choose Next Day Air or another expedited service, the item will be shipped out Next Day Air or otherwise, AFTER the production time.
CREDIT CARD ORDERS CAN ONLY BE SHIPPED TO THE BILLING ADDRESS of the credit card for all first time orders if the billing address is NOT a PO Box. 30 days after the first order has been shipped and received, we can ship to other locations, such as your place of work address provided you are using the same credit card as your first order.
Unfortunately we do not ship internationally. We only ship to the United States, USVI, Puerto Rico and Guam.
All returned items that ship via Free Standard Shipping will be charged a 10% restocking fee with no exceptions.
Radios, Stereos, CD Changers, Speakers, Kick panels, and anything else purchased from ClassicCarStereos.com CANNOT be returned once they have been installed. You may take them out of the package to inspect components or even hold up to compare with your existing radio and dash. Once you install the radio it is yours. NO EXCEPTIONS. All Custom Autosound radios come with a 2 year warranty. All Antique Automobile Radios come with a 1 year warranty. If you experience issues, please call us at 888-789-7297 to help troubleshoot the issue. If you have any concerns whether our radios will fit your vehicle, please take all proper measurements and compare them with our product before installing.
Before returning any items, you MUST CALL the order desk at 1-888-789-7297 or 1-760-477-8525 for return authorization. If your radio has an issue, please call 800-497-0797. If there is a problem with the radio, it will need to be sent back to the manufacturer to test the issue. More than 99% of all radios sent back do not have any issues and there are issues with wiring and the installation. Please double check all wiring connections, especially the ground wire.
All returned items must be returned in the complete, original packaging with a copy of the original invoice and all included hardware. It must have all of the items and be in re-sellable, new condition. Please ask yourself if you would be satisfied if you received the package you are sending back, as a brand new radio.
Items returned without a copy of the invoice or not in their original packaging are subject to a 20% restocking fee.
After 60 days, all returns will be issued a store credit only, no cash refunds, no exceptions.
Absolutely no returns will be accepted after 90 days, no exceptions.
Warranty InformationAll of our radios come backed by a warranty from the manufacturer. Custom Autosound radios come with a 2 year warranty while Antique Automobile Radios come with a 1 year warranty. ClassicCarStereos.com will replace an item which is TESTED & PROVEN TO BE DEFECTIVE, SHIPPED OR LABELED incorrectly, and pay the return shipping charges. **PLEASE NOTE THAT WE DO NOT PAY FOR RETURN SHIPPING ON ANY PRODUCT OR ORDER SHIPPED OUTSIDE OF THE UNITED STATES.
ClasssicCarStereos.com is not responsible for any third party charges.
If you received the correct product and you would like to return it, you are responsible for the shipping charges for the package, both ways. No shipping charges will be refunded.
There are no returns on special order items, no exceptions!